TECHNICAL SUPPORT

If the room will not open.

Most of Sowelf lives on the iPhone in front of you. These are the steps that fix the usual stops. For a private question, use the support link on the App Store page for Sowelf.

Sign in with Apple

The name field appears after Apple confirms the sign-in. If you close the Apple sheet, nothing is saved and you can try the button again. Logging out in Settings returns you to this sign-in. The notes, coins, and memories stay on the device.

Name, companion, and reminders

The name can be changed later in Settings. The companion can be switched there as well. The room, purchases, feelings, and gallery stay. Reminders are local notifications. If they do not arrive, open iOS Settings, find Sowelf, and allow notifications.

Coins and the shop

Coins buy outfits, gifts, and scenes inside the app. A purchase is completed by Apple. If coins do not appear after a successful payment, leave the shop and open it again. Spent coins are not restored, because they are consumed when you buy.

Clearing part of the room

Each of those asks you to confirm before anything is removed.

Write to support

Use the App Store listing for Sowelf and choose the developer’s support link. Include the iPhone model, the iOS version, and what you expected to happen. Please do not send journal text or photos unless you want them read for the repair.

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Updated 12 November 2026